Privacy Policy
Last updated: October 2026
1. Who We Are
Aspie Plumbing & Heating Ltd is a heating and plumbing company registered in England and Wales under company number 13518085, with its registered office at 10a High Street, Chislehurst, Kent, BR7 5AN. We are the data controller for personal information collected through this website.
Contact: info@aspieplumbingandheating.co.uk or call 07748 945795.
2. Information We Collect
We collect information you provide when you contact us through our website enquiry form, phone, or email. This may include your name, email address, phone number, and details about your property or the heating work you need.
We also collect basic analytics data (pages visited, browser type, approximate location) through standard web server logs to help us understand how our website is used.
3. How We Use Your Information
We use your personal information to:
- Respond to your enquiries and provide quotes
- Arrange and confirm installation appointments
- Provide after-installation support
We do not use your information for marketing without your explicit consent, and we do not sell or pass your information to third parties for marketing purposes.
4. Legal Basis for Processing
We process your information on the basis of legitimate interest (to respond to your enquiry) and, where you book an appointment, on the basis of performance of a contract. Where we require your consent for any processing, we will ask for it separately.
5. How Long We Keep Your Data
We keep enquiry records for up to 12 months. If you become a customer, we keep relevant records for 6 years in line with our business obligations. You can ask us to delete your information at any time if there is no ongoing business reason to retain it.
6. Your Rights
Under UK GDPR, you have the right to access, correct, or delete the personal information we hold about you. You also have the right to object to processing or request that processing be restricted. To exercise any of these rights, contact us at info@aspieplumbingandheating.co.uk.
7. Cookies
This website uses functional cookies necessary for the site to work, and Google Analytics to understand how visitors use the site. We also embed third-party services that set their own cookies and are governed by their own privacy policies. Our chat widget and enquiry form are provided by LeadConnector, and the chat widget loads on every page. Opening the enquiry form additionally loads a Meta (Facebook) measurement script and Cloudflare Turnstile, which protects the form from automated abuse. We also embed Google Maps and our Google reviews.
8. Changes to This Policy
We may update this policy from time to time. The current version will always be available on this page. Continued use of the website after a change constitutes acceptance of the updated policy.
9. Complaints
If you have a concern about how we handle your personal data, you can contact the Information Commissioner's Office (ICO) at ico.org.uk.